Business Analyst Consultant

Highmark Health (HNAS)
May 2024 – Present

• Drive cross-functional collaboration for data-driven insights
• Lead predictive modeling, KPI tracking & performance management
• Developed Javelina solutions for claims, customer service & PG penalties
• Created workforce planning model using Erlang C formula
• Ensure data integrity through quality assurance & trend analysis

Underwriter

Highmark Health (HNAS)
April 2023 – May 2024

• Conducted risk assessments & compliance reviews
• Developed competitive pricing strategies
• Created underwriting reports & dashboards
• Performed financial analysis & actuarial support

Proposal Analyst

Flume Health
May 2021 – January 2023

• Spearheaded proposals using Ringmaster Technology
• Secured major self-funded client (1,000+ lives)
• Addressed risk & pharmacy spend concerns
• Standardized proposal review & reporting processes
• Enhanced team productivity through process improvement

Independent Consultant

Phamax
October 2013 – October 2015

• Created scientific newsletters for pharma clients
• Developed medical content & scientific writing
• Managed editorial & client coordination independently

Senior Business Analyst

Mphasis (Healthcare KPO)
May 2010 – January 2012

• Developed Life Sciences solution offerings
• Built proposal content for business development
• Facilitated knowledge management
• Designed client-ready marketing content

Business Analyst

Cognizant Technology Solutions
January 2008 – May 2010

• Led RFP response winning document migration project
• Won major biopharma client engagement
• Managed offshore teams & client communications
• Managed clinical documentation project milestones

Research Analyst

SmartAnalyst India Pvt. Ltd.
January 2006 – June 2007

• Delivered market research & competitive intelligence
• Tailored reports for pharma clients
• Evaluated licensing opportunities
• Conducted pipeline assessments

Assistant Manager (Content Development)

Indegene Lifesystems
May 2005 – December 2005

• Developed e-learning modules
• Performed medical writing & disease monographs
• Supported marketing with scientific content
• Created visual aids & educational materials

M.Tech in Bioinformatics

SASTRA Deemed University
Thanjavur (2003–2005)

Advanced degree in bioinformatics with focus on computational biology and data analysis methodologies.

B.Tech in Pharmaceutical Engineering & Technology

Anna University
Tiruchirappalli (1999–2003)

Undergraduate degree in pharmaceutical engineering with comprehensive understanding of industry processes and regulatory frameworks.

Performance Guarantee Management

Design and manage comprehensive PG frameworks. Monitor SLA compliance, calculate penalties, and support strategic performance initiatives.

Operational Analytics

Build advanced dashboards and reporting systems. Transform complex data into actionable business intelligence.

Underwriting & Compliance

Conduct comprehensive underwriting analysis and compliance reviews. Support sound risk-based decision making and regulatory adherence.

Claims Operations Optimization

Analyze and optimize claims workflows. Identify inefficiencies and implement process improvements.

Proposal Writing & Development

Develop winning proposals and RFI responses. Craft compelling, data-driven narratives that address client needs and demonstrate value.

Data Integration & Analysis

Integrate data from multiple operational systems. Build seamless data pipelines for unified visibility and strategic insights.